Résidence Fulford Residence

1221 Guy Street - Montréal, Québec

 

Code of Ethics

 

Preamble:

 

Considering that our society recognizes the right to existence of the elderly;

considering that the elderly are full citizens enjoying the rights shared by all and inscribed in the Charter of Human Rights;

considering that it is fitting, in the particular context of the Fulford Residence, where residents have needs and characteristics unique to them, to officially affirm the norms guaranteeing well-being and respect to residents while they live here;

the Board of Directors of the Fulford Residence decrees the following;
 

RIGHT TO INFORMATION AND FREEDOM OF EXPRESSION

  1. The resident has the right to be informed of all that concerns her in the Residence and the adjoining community.

  2. The resident has the right to maintain contacts with the outside world. Staff members should help maintain these contacts.

  3. The resident has the right to be given answers to her questions and to transmit information to others.

  4. The resident has the right to be informed about consequences arising from her decisions pertaining to care and service which she receives or refuses.

  5. The resident has the right to know members of the staff who work at the residence and be able to identify them with a specific service.

  6. The resident has the right to express her opinions, criticisms and suggestions about life in the Residence. Staff members should make this easy for the resident.

  7. The resident has the right to assistance from staff members in order to follow the complaint management procedure.

  8. The resident has the right to expect assistance to access to information, and to expect that assistance be given to relatives or someone of choice.

  9. The resident has the right to access her records and to be provided with assistance to understand their contents. Assistance may be provided to the resident’s legal representative.

 

RIGHT TO PRIVACY

  1. The resident has the right to feel at home in the Residence and to have an area of inviolable privacy.

  2. The resident has the right to hold private conversations with persons of her choice.

  3. The resident has the right to own personal property and to have sole access to it.

  4. The resident has the right to be alone if she so wishes.

  5. The resident has the right to manage her finances including the right to place such management in other hands.

  6. The resident has the right to organize her private space the way she wishes.

  7. The resident has the right to expect confidentiality concerning her medical, personal, family and financial status.

 

RIGHT TO RESPECT AND DIGNITY

  1. The resident has the right to respect for her individuality.

  2. The resident has the right to express her needs and obtain answers, which are in accord with her personal values.

  3. The resident has the right to be called by the name of her choice and to keep her civil status. This includes being addressed formally as “vous” in the case of Francophone residents, unless the resident asks to be addressed by the familiar “tu”. It includes being address formally by the last name using Mrs., Miss, unless the resident requests otherwise.

  4. The resident has the right to a choice in her style of living, and also to express herself in her language, as well as to practice a freely chosen religion.

  5. The resident has the right to expect that staff members will show respect to their own colleagues as well as close relatives and friends of residents.

  6. The resident has the right to support from the staff in all ways that make her life as normal as possible. This includes service provided in a warm manner, e.g. with gentleness, kindness, politeness and courtesy, but fairly and without exaggeration.

  7. The resident has the right to expect care provided by staff who are dressed in a professional manner-neat, clean, decent and appropriate.

 

RIGHT TO CONTINUITY

  1. The resident has the right to continue to remain in contact with life outside the Home.

  2. The resident has the right to expect to be treated no differently than other residents by the staff members.

 

RIGHT TO HOLD RESPONSIBILITY AND TO PARTICIPATE

  1. The resident has the right to take on responsibilities in the organization of the Home.

  2. The resident has the right to involve herself in a committee of residents or to vote for a candidate of her choice.

  3. The resident has the right to retain her autonomy.

  4. The resident has the right to participate in activities at a pace suitable to her physical condition and according to the ways most acceptable to her.


DISCRETION

  1. The resident has the right to expect staff members to exercise great discretion with regard to residents and refrain at all times from expressing their grievances aloud or in the presence of residents.

  2. The resident has the right to expect that staff members shall avoid personal conversations (talking about themselves), about their families, their financial problems, problems related to their work or problems concerning the internal operation of the residence.

  3. The resident has the right to expect that staff members will be very discreet about information confided to them by a resident, not divulging to anyone any information given to them by a resident. Staff members shall not, under any circumstances, divulge information regarding the private life or state of health of a resident, other than what is required in the context of their work.
     

GIFTS, LEGACIES AND SOLICITATIONS

  1. No operator or employee who is neither the spouse nor a close relative of the donor or testator may accept a gift or legacy if the gift or legacy was made while the donor or testator was receiving care or services from the residence.

  2. Staff members may not solicit gifts of any nature from residents.

 

RESPONSIBILITIES OF RESIDENTS

  1. The resident is responsible for her actions and equally for the consequences resulting from such actions.

  2. The resident shall at all times should respect the rights and belongings of others and behave according to the normal rules of civility and politeness.

  3. The resident shall participate in the care provided by collaborating with staff members.

  4. The resident shall respect the operating rules of the residence.

 

 

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